FAQ

Check out our frequently asked questions! If you need any further assistance, please don't hesitate to contact us.

Orders & Payment

What currency am I being charged?

All orders placed are charged in your own currency. Please note: we cannot be held responsible for any discrepancies caused by the fluctuations in the exchange rates.

What Should I Do if I'm getting an error when placing an error? 

Please double check you've filled out all of your billing details properly including your full name, email address, full shipping address and phone number associated with the form of payment. If you continue having issues, please email us at info@mintedmode.com and we'll do our best to assist you!

How do I use a discount code or gift card?

Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Show order summary". Then, there's a box to enter the gift card or discount code. Enter the details and click apply.

Can I make changes to my order?

We try to dispatch your order as quickly as possible. If you decide you want to make changes to your order please email us at info@mintedmode.com and we will try to accommodate if your order has not been processed yet. Please note that once an order has been fulfilled or shipped, we will be unable to make any changes.

Shipping & Delivery

When will my order ship?

Please allow 1-2 business days for processing. Once your order is shipped out, you will receive a shipping notification with tracking number.

How long does shipping take?

It takes 7-10 days.

Do you ship internationally?

Currently we ship to Australia and United Kingdom. 

All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility. Minted Mode does not have any control over these fees and is not responsible for fee reimbursements. 

All shipped orders become the responsibility of the shipping courier. In the rare event that your package is lost, please contact the courier to open an investigation and a resolution. Minted Mode may offer a complimentary replacement shipment. Refunds are not applicable on lost orders.

It is the customer's responsibility to ensure the shipping address is entered correctly. Please write to us immediately at info@mintedmode.com to see if we're able to make any adjustments to your order. If the order hasn't been shipped out, we would be more than happy to correct the shipping address for you. If your order has already been processed and shipped, it is your responsibility to retrieve the package from the address it is being shipped to. 

What is your return policy? 

Please check our policy page.